GreenSpaces

LOOK AT DIFFERENT PARAMETERS BEFORE YOU WRITE A TESTIMONIAL

Posted on June 15th, 2015

You have availed of and enjoyed the space and services of a business centre, be it for an office space or for conferences.

How do you feel?

50% satisfied?

70% satisfied?

85-90% satisfied?

Or completely happy with what you are being offered?

Pen it down in the feedback or KYC form.

Writing a review of an FMCG product is way easier than writing a review for the services. Most of the people consider it as a difficult task, as it is in reality for it tosses your cognitive ability.

Fortunately, there is a thumb-rule to this. Follow it keep your analytics and conclusion simpler and clearer.

–       Ambience: Friendly or stringently professional, what impression does it throw at you? Is the environment clean and well maintained? Do you feel active and healthy in the building?

Most importantly, you have to think whether you would be comfortable in inviting someone to visit your office in the same building. Rate it!

 

–       Maintenance: Ask yourself – How sincere is the building maintenance team? How soon did the carpenter or housekeeping staff respond when your door stopper broke down or somebody splashed water on the floor? Are they sincere and serious about their work? These days a lot of serviced offices that provide office space in New Delhi, Mumbai, Kolkata, Pune, Bangalore, Chennai and other business potential cities spend a lot on the maintenance and interior decoration. Rate it !

 

–       You may notice a great piece of creativity; a painting, sculpture, metal carving or something that attracts. Write a line appreciating the efforts of the creator. Rate it!

 

–       Next step is to rate the services. Think about the services like conference rooms, Wi-fi/ internet, courier, video-conferencing, fax, photo-state, phone usage, food and beverage etc. Were they value for money or overly priced? Think of your dealings with the client servicing managers; their approach and conduct. Rate it!

 

–       Lastly, you can mention about the team of business centre. Were they presentable, polite, friendly, helpful and useful? Every luxury services office has a workforce that work together to facilitate the clients. Appreciate their contribution and rate it.

In case something failed to impress you, you may either choose to write it down or convey it verbally, but in a way that nothing seems to be unpleasant.

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